FAQ

Due to the nature of our product, we are unable to offer returns or refunds, but we are happy to replace any item that is defective or damaged. Please email regarding your damaged product with a photo to orders@axiologybeauty.com

Currently, our site only ships to the USA. For our international partners, use our map feature here. Below are some of our most popular international partners.

Canada: DetoxMarket

AUS: Loyal Crush

UK: TheMintGreen

Our fulfillment and processing time is 1-3 days and once shipped, packages can take between 1-5 business days.

Yes, our products are certified vegan and cruelty free by PeTA (People for the Ethical Treatment of Animals). We do not use any animal-derived ingredients in our products nor do we test our products on animals or sell to countries that test products on animals.

Our definition of clean is that our ingredients are safe for humans. Ingredients can be natural or synthetic as long as they’re proven to be safe. By this definition, 100% of our products are clean.

Axiology products do not contain lanolin which is typically derived from sheep wool. While shearing sheep is not harmful, using this ingredient usually supports an industry that causes suffering and harm to sheep and even shortens their lifespan.

Axiology products do not contain carmine. Carmine (or Cochineal) is crushed up insects used for pigments in makeup. We use child labor free, synthetic mica instead.

Axiology products do not contain any beeswax. Bees use their wax to build their hive so we use vitamin E oil instead.

Our products are not officially certified gluten-free but none of our products contain gluten. Our Vitamin E oil is sunflower and soy derived.

Axiology is completely palm-oil free. We do not use any ingredients that have palm oil derivatives in them.

We do not use any fragrances in our products. Balmies and Multi-Sticks are completely fragrance-free.

We do not use nano-particle sized pigments in our products.

We do not use any synthetic preservatives in our products but we do use natural preservatives which are elderberry extract and neem oil.

Our mica comes from a supplier that supports organizations such as “Made in a Free World”, an organization that works with mines to get children out of mines and into schools. We use no pigments from mines in India or South Africa.

Grouping pigments under “may contain” allows us to streamline our packaging and use a single ingredient list for multiple shades. Manufacturing a unique box for each lipstick shade would be cost prohibitive for a small business like ours and force us to limit our shade range.

 24 months.

Our Multi-Stick tubes are made from FSC certified paper. This means the tube and the box can be recycled. Just make sure the tube is cleaned out. 

Our Balmies are tube-free, so when done simply recycle the wrapper and the box.

Our Multi-Stick packaging is made from forest-stewardship paper. The paper is harvested from forests that are responsibly managed, socially beneficial, environmentally conscious, and economically viable.

Our Balmies are plastic-free and tubeless. 

All secondary box packaging is made out of recycled paper trash and can be recycled and/or composted. Learn more about our boxes here.

Balmies are zero waste! That means we ditched the crayon tube and cap in order to create a product that doesn’t produce any trash. Instead, Balmies live in their recyclable carrying case.

It’s an optical illusion! Balmies are actually the same amount of product as a regular lipstick at .12 oz. They just look small cause they’re naked!

No sharpening these babies. Just keep using them like you would your lipstick. The tip may disappear but the silky smooth texture will easily glide onto your eyes, lips and cheeks.

Nope. The red carrying case made from recycled paper waste protects Balmies from drying out. Also, Balmies are made with hydrating ingredients such as plum and hemp oil that lock in moisture and give them a smooth matte finish.

You can hold the end of the Balmie with one hand and use a brush or your finger to grab product from the other and apply with finger or brush. This video does a good job of explaining.

Our multi sticks are our old lipsticks re-categorized and of course in new plastic free packaging. Since our formulas are so gentle and clean, they can be worn anywhere on the face.

Coconut oil and avocado oil make our our Multi-Sticks soft and hydrating. Kokum butter and sunflower wax give our Balmies a dryer, more matte feel. If you have drier skin, we recommend Multi-Sticks, and if you have oily skin, we recommend Balmies.

Absolutely! You can take our Balmie quiz here or you can send a photo of yourself and let us know what colors you are most comfortable in. You may send this to orders@axiologybeauty.com

Axiology only donates to animal welfare organizations. If your non-profit or charity falls under this category please email orders@axiologybeauty.com.

Axiology donates to animal welfare organizations such as our local humane societies and animal sanctuaries.

Please contact sales@axiologybeauty.com.

Please email orders@axiologybeauty.com.

Please email Christina@Christinamoorepr.com.